Privacy Policy

This document outlines how 9winz official site collects, processes, protects, discloses, and destroys personal information provided by users. The processing of all data is based on explicit user consent obtained during registration and continued use of services. The operator is committed to maintaining the confidentiality and security of personal information in accordance with applicable regulations. Users are encouraged to review this policy regularly to stay informed about how their data is handled.

Privacy and Data Protection

Personal information is collected to facilitate account creation, verify identity, process transactions, and deliver services. The operator collects:

  • Full name, date of birth, and contact details
  • Identification documents for verification purposes
  • Payment information and transaction history
  • Device information, IP addresses, and browsing behavior
  • Communication records with customer support

Technical and organizational measures are implemented to protect data from unauthorized access, loss, or misuse. These include encryption protocols, secure servers, access controls, and regular security audits. Users have the right to access, correct, or request deletion of their personal information at any time. The operator processes data in compliance with applicable laws in India, including the Information Technology Act, 2000 and related rules governing data protection and online security.

Use of Collected Information

Personal data is used for the following purposes:

  • Account management and user authentication
  • Processing deposits, withdrawals, and other financial transactions
  • Verifying identity and preventing fraud
  • Delivering customer support and responding to inquiries
  • Sending service updates, promotional offers, and newsletters
  • Analyzing user behavior to improve platform functionality
  • Complying with legal obligations and regulatory requirements
  • Conducting research and statistical analysis

All processing activities are conducted lawfully and transparently. Users are informed of the purpose before data collection occurs. Marketing communications are sent only to users who have provided consent, and users may opt out at any time through account settings or by contacting support.

Access to Information

Users may access, update, or delete their personal information by logging into their account or contacting customer support. Requests for data correction are processed within a reasonable timeframe, subject to verification of identity. Deletion requests are honored unless retention is required by law or necessary for legitimate business purposes.

By using the platform, users consent to security checks and verification procedures that may involve third-party service providers. Payment processing is handled by licensed payment service providers who process transaction data in accordance with industry standards. The operator does not store complete payment card details on its servers.

Protection of Children’s Privacy

The platform is intended for users aged 18 years and above. The operator does not knowingly collect or process personal information from individuals under the legal age for gambling in India. Due to the nature of online services, the operator cannot independently verify the age of users without receiving identification documents.

If a parent or guardian discovers that a minor has provided personal information without consent, they should contact customer support immediately. Upon verification, the operator will promptly delete the minor’s account and all associated data from its systems.

International Data Transfers

Personal information may be transferred to and processed in countries outside India where the operator’s partners, service providers, or data centers are located. These transfers are necessary to deliver services, process payments, and maintain platform functionality.

By using the platform, users consent to the international transfer and processing of their personal data. The operator ensures that all partners and service providers maintain adequate levels of data protection and confidentiality through contractual agreements and compliance with international standards.

Use of Cookies

Cookies are small text files placed on the user’s device to store information about preferences and browsing behavior. The platform uses cookies for the following purposes:

  • Collecting statistical data on website usage
  • Analyzing user behavior and navigation patterns
  • Personalizing content and advertisements
  • Improving website functionality and user experience
  • Maintaining session information and login status

Cookies are retained for a period of one year unless manually deleted by the user. Users may disable cookies through their browser settings, though this may affect the functionality of certain features. Third-party cookies may also be used by partners for analytics and advertising purposes.

Acceptance of Privacy Policy

By accessing or using the platform, users acknowledge that they have read, understood, and agree to be bound by this privacy policy. Continued use of services constitutes acceptance of any amendments or updates to this document.

The current version of this policy, as published on the website, supersedes all previous versions. Users are responsible for reviewing the policy periodically to stay informed of any changes. The operator reserves the right to modify this policy at any time, and significant changes will be communicated through appropriate channels.

Third-Party Privacy Practices

Personal information may be shared with third parties in the following circumstances:

  • When required by law or legal process
  • To enforce terms of service or protect user safety
  • In connection with business transactions, mergers, or acquisitions
  • With service providers who assist in platform operations
  • To resolve disputes or investigate violations

A list of key third-party service providers is maintained and available upon request. If specific partners are not publicly listed, users will be informed of the purpose and scope of data sharing before information is disclosed. By providing personal data, users consent to its sharing with third parties as described in this policy.

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