Responsible Gaming

Gambling always carries the risk of financial loss. You can never guarantee a win. Understanding this fundamental truth helps you approach betting with the right mindset.

At 9winz, we want you to enjoy gaming without compromising your financial or emotional health. You can take control of your betting behaviour through simple but effective practices.

Set clear limits before you start. Decide how much money you can afford to lose without affecting your daily life. Never chase losses by placing larger bets to recover what you’ve lost.

Treat gaming as entertainment, not as a way to earn income. The money you use for gambling should be funds you can spare after covering all essential expenses.

Take regular breaks. Step away from the platform to maintain perspective and prevent impulsive decisions.

Never gamble under the influence of alcohol or when experiencing emotional distress. These conditions impair judgment and can lead to poor choices.

Use the control tools available on our platform. You can set deposit limits, session time reminders, and self-exclusion periods. These features help you stay within safe boundaries.

Keep track of the time and money you spend. Regular monitoring helps you recognise patterns and adjust your behaviour when needed.

Remember that gambling outcomes are based on chance. No strategy can guarantee consistent wins. Play responsibly and know when to stop.

Gambling addiction is a serious condition that requires immediate attention. Recognising the warning signs early can help you or someone you care about seek support before the problem worsens.

• You spend more time and money on gambling than you originally planned
• You feel restless or irritable when trying to cut down or stop gambling
• You gamble to escape from problems or to relieve feelings of anxiety or depression
• You chase losses by returning to gamble again soon after losing money
• You lie to family members or friends about the extent of your gambling activities
• You jeopardise important relationships, work opportunities, or education because of gambling
• You rely on others to provide money to cover gambling debts or financial difficulties
• You feel guilty or ashamed about your gambling behaviour but continue anyway
• You have tried to stop or reduce gambling multiple times without success
• You neglect personal responsibilities, such as paying bills or attending to family needs, to gamble

If you recognise several of these signs in your own behaviour, it’s important to take action. Gambling addiction can affect anyone, regardless of background or income level. Seeking help is a sign of strength, not weakness.

Preventing and addressing gambling addiction requires practical steps and a commitment to change. Here are recommendations from 9winz that can help you maintain healthy gaming habits.

• Set strict deposit limits on your account and do not exceed them under any circumstances
• Establish time limits for each gaming session and use alarms to remind yourself to stop
• Never borrow money or use credit cards to fund your gambling activities
• Keep gambling separate from other daily activities and do not gamble during work or family time
• Talk openly with trusted friends or family members about your gaming habits and ask them to hold you accountable
• Use self-exclusion tools available on our platform if you feel you are losing control
• Block gambling-related websites and apps on your devices during periods when you should not be playing
• Find alternative activities that provide entertainment and stress relief, such as sports, hobbies, or social events
• Seek professional help from counsellors or support groups that specialise in gambling addiction
• Keep a detailed record of all gambling transactions to maintain awareness of your spending patterns

These measures work best when applied consistently. You don’t have to face this challenge alone. Support is available, and recovery is possible when you take the first step.

If you or someone you know is struggling with gambling addiction, numerous organisations in India provide confidential support and guidance. Reaching out for help is an important step towards recovery.

• Gamblers Anonymous India – A fellowship of people who share their experiences and support each other in recovering from gambling problems. Visit www.gamblersanonymous.org.in for meeting details
• NIMHANS Centre for Addiction Medicine (Bangalore) – Offers specialised treatment programmes for addiction, including gambling. Contact: +91-80-2699-5555
• All India Institute of Medical Sciences (AIIMS) Psychiatry Department – Provides counselling and treatment for behavioural addictions. Contact: +91-11-2658-8500
• Snehi Foundation – Offers helpline services for mental health and addiction issues. Helpline: 91529-87821
• Connecting Trust – Provides emotional support and counselling for addiction-related concerns. Helpline: +91-9922-004305
• iCall Psychosocial Helpline (TISS) – Free counselling service for mental health and addiction issues. Helpline: 9152-987821

These organisations provide confidential support and understand the challenges of gambling addiction. Do not hesitate to reach out.

If you are experiencing difficulties with gambling or need help managing your account settings, our customer support team is here to assist you. We take your well-being seriously and will provide guidance on using our responsible gaming tools.

• Live Chat – Available 24/7 on the 9winz website for immediate assistance
• Email Support – Send your concerns to support@9winz.com and receive a response within 24 hours
• Phone Support – Call our dedicated helpline for India players at +91-XXX-XXX-XXXX (check the website for current number)
• Telegram Support – Connect with our support team through our official Telegram channel
• WhatsApp Support – Message us on WhatsApp for quick responses to your queries

Our team can help you set deposit limits, activate cooling-off periods, or arrange self-exclusion from the platform. Your safety is our priority, and we are here to support you.